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Frequently Asked Questions |
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| What is a merchant account? A merchant
account is the ability for a business of any kind to accept
credit cards and debit cards for payment. It is sometimes
referred to as credit card processing or merchant services.
A merchant account or a business account is issued by the
bank who does the processing. The purpose of this account
is to receive and disburse funds from credit card transactions. |
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How long does it take to get
set up?
Approval only takes 24-48 hours, depending on the level of
difficulty for your particular account. Approvals are fast
and easy, and we have a 99% approval rate. The processing
bank sets up your Authorize.net gateway and then you're ready
to get started! |
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How do I get started?
It's easy to get your online merchant account started. You
may contact us by calling us Toll-Free at 1-877-761-7284 ,
or complete our pre-application form online. |
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Are my funds guaranteed?
Any customer has the right to dispute a credit card charge
from the card's issuing bank. If a charge is challenged, a
retrieval request will be sent to the merchant asking for
proof that a sale had been made by the customer. In addition,
the merchant's credit card processor has the right to discontinue
service for many reasons. And finally, a merchant should take
due diligence to protect against someone trying to order merchandise
with stolen cards by becoming familiar with the process. |
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How quickly do I get paid for
the credit card sales?
We realize the importance of having working capital for any
business to succeed, and our processing systems get those
funds to you as quickly as possible. Once a transaction is
processed, approved and closed the turn around is typically
24-48 hours or two banking days for VISA or Mastercard transactions.
American Express and Discover card transactions may take 3-4
business days. |
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Should I rent or lease
equipment?
It is always best to lease your processing equipment, for
tax deduction purposes. Depending upon the necessary equipment,
renting can get costly, so paying a monthly lease payment
may be a better option from that standpoint as well. To find
out which solution best suits you, contact our sales department
by calling Toll-Free at 1-877-761-7284. |
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Who can I contact for support?
Once your merchant account is set up, our banks offer 24
hours a day, 7 days a week support with english or spanish
speaking account representatives who are located in the United
States. |
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